الشحن والتوصيل

Shipping & Delivery Policy

Estrogen Pharmacy is committed to preparing and shipping orders as quickly as possible while ensuring that all products are delivered safely and in excellent condition.

1. Order Processing

Orders are processed and prepared during official business hours after payment has been successfully confirmed.

Order processing times may be extended during peak seasons, promotional campaigns, or official holidays.

2. Delivery Time

  • Within Riyadh: 24 hours to 4 business days.
  • Other cities across Saudi Arabia: 2 to 7 business days, depending on the shipping carrier and destination.

Delivery times begin once the order has been confirmed and handed over to the shipping carrier. These timeframes are estimates and may vary depending on operational circumstances or the delivery location.

3. Shipping Fees

Shipping charges are calculated automatically at checkout based on the destination and the weight of the order.

Free shipping or promotional shipping offers may be available during selected campaigns and promotions.

4. Shipping Information

Customers are responsible for providing accurate shipping information, including:

  • Full name
  • Mobile number
  • National Address
  • City and district

Estrogen Pharmacy shall not be responsible for delays or additional charges resulting from incorrect or incomplete shipping information.

5. Receiving the Order

Customers are advised to inspect their shipment upon delivery. If the package appears damaged or any items are missing, the customer must contact Estrogen Pharmacy within 24 hours of receiving the order and provide supporting photos.

6. Failed Delivery

If delivery cannot be completed due to incorrect address information or the customer's unavailability, the shipment may be returned. Estrogen Pharmacy reserves the right to charge additional shipping fees for reshipping the order.

7. Special Products

Certain products may require special transportation or storage conditions. In addition, some products may be restricted from shipping to specific locations in accordance with applicable regulations or to maintain product quality.

8. Force Majeure

Delivery times may be affected by circumstances beyond the control of Estrogen Pharmacy or the shipping carrier, including severe weather conditions, government actions, or other operational disruptions. Customers will be notified of any significant delays whenever possible.

Contact Us

For any inquiries regarding shipping or delivery, please contact Estrogen Pharmacy through the official communication channels listed on our website.